Industries

Insurance

Employee Orientation, Premium Services, Common Questions, Bereavement Notifications, Policy Transfers for Unit Linked Plans, Nominee Information Update, Hospitalization Support, Payment Assistance, Disability Coverage, Products and Offerings, Password and PIN Reset, Personal Information Updates, Unit Linked Fund Performance, Withdrawal Procedures, Death Benefit Claims, First Notification of Loss (FNOL), Customer Complaints, Policy Surrender Requests, Quotations for New Policies.

Travel Transport Hospitality

Cancellation and Refund Requests, Rescheduling Services, Irregular Operations Handling (IROP), Group Reservation Assistance, Policy Details, Flight Updates, Web Check-in and Status Inquiries, Sales Inquiries, Baggage Claim Support, PNR Status Checks, Fare Information Requests, Promotional Offer Inquiries, Website-Related Questions, Airport-Related Complaints, Booking Modifications, E-ticket Copy Requests, Payment Related Questions, Retention Procedures for Irregular Operations (IROPs).

Banking & Financial Services

Marketing and Sales, Proactive Digital Assistance Outreach, Customer Satisfaction Initiatives, Grievance Handling and Resolution, Digital Support for Service Requests, Inquiries Management, Collections (Pre-delinquency, Late Stage, Recoveries).

Energy Resource Utilities

Inquiries, Customer Complaints, Billing Assistance, Outage Management, Technical Support Helpdesk, New Connections Services, Relocation Support (Movers), KYC (Know Your Customer) Services, Digital Reminders.

Retail & E-Commerce

Inquiries, Customer Complaints, Technical Support Helpdesk, Troubleshooting Services, Appointment and Scheduling Support, Warranty Issue Resolution, Online and Physical Product Demonstrations, and Assistance with New Purchases.

Telecom

Inquiries, Customer Complaints, Tariff Adjustments, Cross-Sell/Up-Sell Initiatives, Troubleshooting Support, Activation and Deactivation Services, Value-Added Service Provision, Billing and Refund Assistance, Subscription Management, Collections, and Payment Reminders.

Fintech

B2B Onboarding, Cross-Sell/Up-Sell Initiatives, Ticket Handling, Inquiries Management, Collections, and Payment Reminders, Dormant Account Outreach.

Electronics & Consumer Durables

Technical Support, Virtual Assistance, Customer Service, Complaints Resolution, Warranty Issue Handling, Service Patch Updates, Loan Processing, Service Status Notifications.

Government

Inquiries, Customs Clearance Assistance, Policy Updates, Escalation Handling, Service Request Management, and Status Updates.

Contact us

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